Shipping & Delivery Policy

1. Delivery Timelines

At Harvey Grays, we aim to deliver all orders within 14 days from the date of purchase. While we always strive to meet these timelines, delivery dates are estimates and may be subject to courier schedules, seasonal demand, or stock availability.

2. Official Kerbside Delivery

Please be advised that all deliveries made by Harvey Grays are officially kerbside only. * Driver Limits: Our delivery drivers are strictly not insured to enter your property, carry items up stairs, or move goods into specific rooms.

• Customer Responsibility: It is the customer's sole responsibility to ensure that sufficient and able-bodied labour is available at the delivery address to move the goods from the kerbside into the property.
• Liability: Harvey Grays accepts no liability for any damage caused to the property or the goods if a driver assists in moving items beyond the kerbside, as this falls outside our official delivery terms.

3. Delivery Point & Transfer of Risk

Delivery will be made to the specific delivery point or address provided at the time of order.

• Liability: Once the items have been delivered to the requested delivery point or address, Harvey Grays accepts no further liability for the goods.
• Responsibility: The customer (or their representative) is responsible for the goods from the moment of offloading. This includes protection against theft, accidental damage, or weather-related issues.

4. Inspection Upon Delivery

We strongly recommend that all customers inspect their flooring and furnishings immediately upon arrival.

• Any visible damage to packaging or missing items must be noted on the delivery note at the time of signing.
• Claims for damages made after the delivery driver has departed may not be accepted, as liability transfers to the buyer upon successful delivery to the kerbside.

5. Failed Deliveries & Re-delivery Charges

It is the customer's responsibility to ensure that a person (over the age of 18) is present at the delivery address on the scheduled day to oversee the offloading of the goods.

• Access Issues: If a delivery cannot be completed because the vehicle cannot safely access the address or because there is no one present to receive the goods, the items will be returned to the depot.
• Re-delivery Fees: In the event of a failed delivery through no fault of our own, a re-delivery charge will be applied. This fee must be paid in full before a second delivery attempt is scheduled.
• Cancellations: If you choose to cancel your order after a failed delivery attempt, the original delivery cost and any return-to-depot charges incurred will be deducted from your final refund.